Inviting Team Members

Access Requirements

To invite or manage team members, your account must have the Manage Users permission.

By default, Admins and Owners can invite and manage other users.

Other roles can invite users only if they have been assigned the required permission through a custom role.

The user who creates the workspace is typically assigned the Owner role.

Open Settings

Select Settings from the left navigation menu.

Open Team Settings

Select Team from the Settings menu.

Select Invite User

Enter the User's Details.

Enter the team member's work email address. Select the appropriate system or custom role based on the access they require.

Review the details and select Invite.

User Receives the Invitation

Fibr sends an invitation email containing a unique invitation link to the specified email address. The invitation link is:

The recipient must use this link to join the intended Fibr workspace.

User Accepts the Invitation

The invited user selects the invitation link and signs in or creates their Fibr account using an available authentication method.

After successful authentication:

Workspace administrators can manage outstanding invitations from Settings > Team.

Depending on the invitation status, an Admin or Owner can:

If an invitation expires before it is accepted, resend it to generate a new link.

Issue	Possible Cause	Resolution
Invite User option is not available	Your account does not have the required user-management permission.	Contact a workspace Owner, Admin, or user with the required permission to send the invitation or update your access.
Invitation email not received	The email may have been filtered by the recipient's email provider or corporate security settings.	Ask the recipient to check their spam or junk folder and confirm that the email address entered is correct. You can also resend the invitation from Settings > Team.
Invitation link has expired	Invitation links are valid for 72 hours.	Resend the invitation from Settings > Team. The recipient should use the newly generated invitation link.
Invitation link is invalid	The invitation may have expired, been revoked, or already been accepted.	Check the invitation status in Settings > Team. Resend the invitation if required.
User joined a different workspace	The user may have signed up independently instead of using the workspace invitation link.	Ask the user to use the invitation link associated with the intended workspace. Contact [email protected] if additional assistance is required.
Unable to resend or revoke an invitation	Your account may not have permission to manage team members.	Confirm that your account has the required user-management permission. If not, contact a workspace Owner or Admin.